Ray Brandt Hyundai

I took down my previous review because I felt bad after working with the rep, but unfortunately I need to put it back up. My car's paint started peeling immediately after I purchased it last year. Hyundai issued a paint recall and extended the paint warranty, to which I put in earlier this year. Once I got my car back last month, I mentioned that I'm still waiting on the car to be painted. The employees do NOT return your phone calls. I call frequently and leave messages and nothing. They completely ignore you. I understand that with the amount getting stolen, that they have a backlog of cars. I truly emphasize with this. However I can call for weeks and get absolutely nothing. I have to physically go there to actually talk to the rep and I'm made to feel like a burden. Every issue I've had with my Sonata has been a recall, and thus, not my fault. Hyundai has offered solutions to make things right, which I have taken advantage of. However this dealership does not follow through. I'm worried about my vehicle rusting from the paint peeling and I'm also paranoid that I'm going to be screwed out of a warranty that expires at the end of the month. All I want is a return phone call when I ask for an update and I don't get that. I don't always have time to go down there in person, and again, I feel uncomfortable when I do. I do not like complaining or being angry. I worked in customer service for 17 years and I get that dealing with the public isn't easy. However this dealership has made me feel this way and I'm forced to be irate, which I do not like to do. I just want my car painted. It shouldn't take all year.

The service at the Harvey location is the best. I took my car in over a weekend and Casey was nothing but accommodating to help me out in a urgent moment. He took care of my car from start to finish and he was so assuring to me when I was in a stressed moment. I will not take my car anywhere else, everyone there is so pleasant to deal with.

(2) people to mention. Tyrone "Manager/Salesman" & Bernard "Finance Manager", remember those names. I met with Tyrone in person and talked about purchasing a car. Specifically, an Elantra. Told him my budget, what I was looking to put down, etc. This man was professional, upfront, informative, and best above all actually listened to what my needs were and where I wanted to be at on my monthly note. Felt like I was talking to a friend and not a salesman. Of course, he wants to make the sale it's his job, but I had no pressure and he helped me out along the way, answered my questions, told me about available inventory, etc. I will HIGHLY recommend seeing Tyrone. Then let's talk about Bernard. Going over the actual finances, informing me about GAP, extended warranty, etc. He broke everything down to for me, explained the pros and cons of each, what it covered, and even through in some extra coverage where he could. Even when I declined certain coverages, he wasn't pushy or anything negative. Just professional 100% Thanks for the Red Hyundai Elantra, it was a pleasure doing business and I will be back when it's time get my daughter a car.